Our Privacy Policy

Last updated: August 25, 2026

1. About This Privacy Policy

Exton Massage & Movement LLC, doing business as Body Sustainability (“Body Sustainability,” “we,” “us,” or “our”), respects your privacy.

This Privacy Policy explains how we collect, use, disclose, and protect information when you:

* Visit bodysustainability.com.

* Submit an inquiry, intake form, questionnaire, or other form.

* Schedule, reschedule, or cancel an appointment.

* Communicate with us by email, telephone, text message, or website chat.

* Purchase a service, product, or gift card.

* Participate in an in-person or virtual session.

By using our website or providing information to us, you acknowledge the practices described in this policy.

2. Information We Collect

Depending on how you interact with Body Sustainability, we may collect the following information:

Contact Information

This may include your name, email address, telephone number, mailing address, and billing address.

Appointment and Service Information

This may include:

* Whether you are a new or returning client.

* The service you request.

* Appointment dates, times, and format.

* Scheduling, cancellation, and rescheduling information.

* Your goals, preferences, and reason for contacting us.

* Information you choose to include in messages or appointment notes.

Intake and Wellness Information

When you complete an intake form, questionnaire, or communicate with Emily, you may voluntarily provide information about your goals, areas of concern, relevant health history, injuries, allergies, sensitivities, or other information that may help us prepare for and personalize your services.

Please do not submit information that is not reasonably necessary for your inquiry or appointment.

Order and Transaction Information

When you purchase a service, product, or gift card, we may collect information such as:

* The product or service purchased.

* Purchase amount and date.

* Billing and delivery information.

* Payment status.

* Order, receipt, or transaction identifiers.

Payment card information is processed by the payment provider used during checkout. Body Sustainability may receive payment confirmation and transaction details but does not use your payment card information for marketing.

Communications and Consent Information

We may retain:

* Emails, text messages, chat messages, and other communications.

* Appointment and order notifications sent to you.

* Your email and text-message preferences.

* Records of consent, opt-ins, opt-outs, and unsubscribe requests.

Website and Device Information

When you visit our website, we and our service providers may automatically collect information such as:

* IP address.

* Browser and device type.

* Operating system.

* Pages visited and actions taken.

* Referring website.

* Approximate location derived from an IP address.

* Cookie and similar technology identifiers.

3. How We Collect Information

We may collect information:

* Directly from you when you contact us, submit a form, schedule an appointment, make a purchase, or communicate with us.

* Automatically when you use our website.

* From service providers that help us operate our website, booking system, forms, payments, communications, and related business functions.

4. How We Use Information

We may use information to:

* Respond to inquiries and provide customer support.

* Determine the appropriate appointment or next step.

* Schedule, confirm, reschedule, and cancel appointments.

* Prepare for and provide personalized services.

* Maintain intake forms, acknowledgments, and client records.

* Process purchases and provide receipts, products, services, or gift cards.

* Send appointment reminders, order updates, and other service-related communications.

* Send marketing communications when permitted and when you have not opted out.

* Maintain and improve our website, services, and customer experience.

* Protect the security and integrity of our website and systems.

* Prevent fraud, misuse, or other unauthorized activity.

* Maintain business, tax, accounting, and transaction records.

* Comply with applicable legal obligations.

* Establish, exercise, or defend legal rights.

5. Email, Telephone, and Text Communications

We may contact you by email, telephone, or text message regarding your inquiry, appointments, forms, purchases, receipts, or other requested services.

If you consent to receive promotional emails, you may unsubscribe using the link included in the email or by contacting us.

If you consent to receive text messages:

* Message frequency may vary.

* Message and data rates may apply.

Reply *STOP** to unsubscribe from text messages.

Reply *HELP** for assistance or contact us at 610-572-2244.

* Opting out of promotional messages does not prevent us from responding to communications you initiate or sending legally permitted service-related communications.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers that support functions such as text-message delivery and customer service.

Text-message opt-in data and consent will not be sold or shared with third parties for their own marketing purposes.

6. How We Disclose Information

We do not sell or rent your personal information.

We may disclose information in the following circumstances:

Service Providers

We may provide information to companies that help us operate our business, including providers of:

* Website hosting and maintenance.

* Customer relationship management.

* Forms and intake questionnaires.

* Appointment scheduling.

* Payment processing.

* Email, telephone, and text communications.

* Data storage and security.

* Website analytics and technical support.

These providers may access information as necessary to perform services for Body Sustainability.

Legal and Safety Reasons

We may disclose information when reasonably necessary to:

* Comply with applicable laws, regulations, court orders, subpoenas, or lawful governmental requests.

* Protect the rights, safety, property, or security of Body Sustainability, our clients, or others.

* Investigate fraud, misuse, or suspected unlawful activity.

* Establish, exercise, or defend legal claims.

Business Changes

Information may be transferred as part of a merger, acquisition, restructuring, financing, sale, or transfer of all or part of the business, subject to applicable law.

With Your Direction or Consent

We may disclose information when you direct us to do so or provide your consent.

7. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to:

* Operate website features.

* Remember preferences.

* Maintain security.

* Understand website traffic and performance.

* Improve the website and customer experience.

You can control or delete cookies through your browser settings. Disabling certain cookies may prevent some website, form, booking, or checkout features from working correctly.

Third-party services used through the website may use their own cookies and process information according to their own privacy policies.

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and complying with applicable legal obligations.

Retention periods may vary depending on the type of information and why it was collected. We may retain certain records after a deletion request when required or permitted by law.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Please use care when submitting personal information online.

10. Your Privacy Choices

Depending on the circumstances and applicable law, you may ask us to:

* Provide information about the personal information we maintain about you.

* Correct inaccurate or incomplete information.

* Delete certain personal information.

* Update your communication preferences.

* Stop sending promotional emails or text messages.

To submit a request, contact [email protected]

We may need to verify your identity before completing a request.

Some requests may be limited when retaining information is reasonably necessary to complete a transaction, maintain required records, protect legal rights, prevent fraud, or comply with applicable law.

11. Third-Party Websites and Services

Our website may link to or integrate with services operated by other organizations, including payment, scheduling, virtual-meeting, social-media, or other service providers.

Body Sustainability does not control the privacy practices of those organizations. We encourage you to review their privacy policies before providing information directly to them.

12. Children’s Privacy

Our website and online services are intended for adults. We do not knowingly collect personal information online from children under 13 without the involvement of a parent or legal guardian.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review and address the situation.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date.

Material changes may also be communicated through the website or another appropriate method.

14. Contact Us

For questions, concerns, or privacy requests, contact:

Exton Massage & Movement LLC DBA Body Sustainability

124 John Robert Thomas Drive Exton, PA 19341

Email: [email protected]

Phone: 610-572-2244

Website: https://bodysustainability.com